We had excellent service from the sales representative Craig. He was very relaxed & friendly but professional. The car was delivered & was spotless inside & out.

Dales was able to provide me with a new car more quickly than I expected. The sale was very straight forward as I was replacing my own Subaru with the new model. For me there were 2 unsatisfactory issues. 1. The car arrived later than I was led to believe on ordering and whilst this was not unexpected there was no communication from Dales to keep me appraised of the situation even to say that the car had not arrived. 2. When I picked the car up there was no fluid in the screen washers which is poor attention to detail and left me wondering if any post delivery check was carried out. 3. There has been no communication from Dales post purchase to check the car was ok. A phone call would have increased my feeling that the garage was providing a good professional service. That said I am very pleased with my new car. That said I am very pleased with my new car

A chance visit to Dales Automotive has provided me with my best car buying experience ever! Friendly, knowledgeable and helpful staff who go out of their way to make sure that each customer is treated as a person not just a number.

Nathan and his team always make their customers feel special. From the first test drive through servicing to the next purchase they are very knowledgeable and offer a great service. The cars speak for themselves, they always get me to my destination no matter how terrible the weather is,

Good quick & efficient service

rapid response to enquiry

Service was very courteous and helpful

Very easy straight forward process.

The experience was excellent. Car ordered and delivered efficiently and on time. Nothing too much trouble

I test drove the XV eBoxer and liked the car very much. It was comfortable, the engine and gearbox were very much to my liking and it is a good looking car. However, I have two dogs and the boot was just too small to accommodate them plus the fact that you could not adjust the height at which the tailgate opened, which would cause me a major problem meant I had to say No to the car.

Excellent response

Very good and pleasant to do business with. I have over many years buying cars it is the first time my wife and I were allowed to take a car on a test run on are own.

Excellent

Dale dealership were very friendly and relaxed as you would expect. They invited my wife and I to take our time with the test drive and make sure we evaluated every thing about the car. We drove it on our local motorway to see how noisy or other wise the road noise was(important for me on long motorway journeys) I had already looked into most of the technical features of the car because we have had to wait so long for the car coming to the UK. I was impressed with the car and we decided to go ahead and make the sale .The dealership is a farther and son business and so you get the personal touches and therefore it's not just a salesmen going thro the routine.

Very friendly family run firm which in my experience in the many vehicles I had over the past 55 years, is the generally the way to go, to get the best service.

Very professional, and friendly

Test Drives provided with no time limit and being able to take the vehicle alone. No faff either with having to produce ID.

I would say duty of care to customer is top notch, a good experience all round

Great service

A very enjoyable experience visiting 4 times, the first being the recent open day and during those visits spoke to 5 staff and can’t fault anyone of them ,in the past I find I have moved from a brand of car or walked away from a salesman because of the attitude of garage staff I don’t see that happening at Dales Automotive who so far have been excellent

The whole process from start to finish was made extremely straightforward and the dealership were very easy to deal with. Given that this car purchase was at the time that my husband was terminally ill and in a hospice I can't thank Nathan and the team enough for their help. I look forward to having a long association with the dealership.

Couldn't have had a better experience with this dealer, they made the entire process simple and sorted everything, including my old vehicle detail transfer.

Wet easy to deal with. Straight forward.

all staff friendly and helpfull contacting me as promised

Friendly and welcoming.

Outstanding service and great communication from start to finish. The transaction consisted of a part exchange, finance and purchase of a new vehicle. All accomplished quickly and at very competitive rates, definitely worth the 460 mile round trip.

Its been a pleasure to do business with Dales Subaru over the past four years. It is the second Subaru I have Purchased from them. Experts in Subaru any issues I have had have been dealt with quickly. Thank you to Ross, Nathan, Paddy and all the Staff.

Very responsive to questions.

Very very looked after us very well even sent us to the local pub for are dinner while they went over the trade in wr1 subaru.

Straight forward, and pleasant.

Excellent family run business. Polite and helpful from first contact. Nathan was most helpful and flexible as we managed a 1.5hr delay on motorway prior to test drive. Having chosen a new vehicle, delivery was arranged at our convenience for a Sunday. Seamless car purchase from knowledgeable personnel and home made coffee not machine pod.

Very professional, Dales Subaru are the best Subaru dealers I've dealt with & this is my 6th Forrester

Very positive. Time was taken to demonstrate and talk about the different models available. All questions were answered fully and politely. There is a very friendly and positive atmosphere within the garage.

After 55+ years of driving & buying many cars my experience purchasing this car came out tops. Satisfied with all aspects throughout. Felt comfortable, happy & stress free in such a friendly environment without any pressure salesmanship whatsoever. All my questions answered perfectly with added help from the service manager (I think) unfortunately his name I can't remember.

From initial discussions through to the final decision to purchase, was delivered with the utmost professionalism and coupled with what is now labelled as good old fashioned customer service. This is a family owned dealership and it shows. I can honestly say the personal service I received was superior to anything I have experienced previously. As an owner who needs their vehicle for business purposes, you can imagine I have visited many dealerships over the years for a variety of manufacturers, and have only on one other occasion experienced a good level of service - Dales were outstanding - and I hope that continues through the life of my vehicle.

Extremely pleased

Nathan was very patient and took time to explain our options fully. He was not pushy which we liked.

Really enjoyed the Experience , all the staff were efficiant, friendly and professional. Thanks to Nathan for a great deal and the flowers and I absolutely love my car See you soon

Excellent experience from start to finish. Dealt with Nathan who was very professional and efficient. Overall couldn't be happier with my purchase. Would highly recommend.